In short
- The restaurant is responsible for its menu, prices, customer communication and fulfillment of accepted catering orders.
- Smooth Catering is responsible for providing, securing and supporting the platform according to the agreement.
- Smooth Catering is not a party to the restaurant's agreement with the end customer.
Service scope
Smooth Catering is a web-based SaaS for catering menus, quote requests, quote review, customer approval, orders, production, customer history, invoice basis and a website widget.
The service is not a POS, accounting system, inventory system, legal advisor or medical/allergen safety guarantee.
Restaurant responsibilities
- The restaurant is responsible for menu content, prices, VAT, allergen information, dietary assessments, delivery information, customer communication and fulfillment of accepted orders.
- The restaurant is responsible for its own customer terms, cancellation rules and privacy notices.
- The restaurant must not enter unnecessary sensitive personal data in menus, customer notes or free-text fields.
Accounts, data and availability
- Each restaurantId is the ownership boundary for tenant data in the service.
- The restaurant owns its business and customer content. Smooth Catering may process it to deliver, secure and support the service.
- The MVP service may change. Planned maintenance, incidents and third-party provider disruptions may affect availability.
- On termination, export and deletion are handled according to the retention and DPA routine.
Payments and liability
SaaS subscriptions and Stripe Connect are prepared in the product. End-customer payments should go through the restaurant's connected Stripe account when used. Smooth Catering is not a party to the restaurant's catering agreement with the end customer.
These terms are supplemented by the DPA, security appendix, cookie policy and subprocessor list. A written customer agreement takes precedence over these public standard texts if they conflict.